PRIVACY POLICY

This privacy policy explains how EDR Heating Services Ltd. collects, stores, uses and protects your personal data. For simplicity, EDR Heating Services Ltd. is referred to as ‘we’, ‘us’ and ‘our’ throughout this policy.

WHAT THIS PRIVACY POLICY COVERS

1. What information we process about you

2. When we collect information about you

3. Why we need to collect and process your data

4. How we use your personal data 5. Who we share your data with 6. How we store and protect your information 7. How you can request withdrawal of your personal data

1. WHAT INFORMATION WE PROCESS ABOUT YOU

We collect, store and process your full name, primary address, secondary address (if required), email address, landline telephone number & mobile telephone number.

We also store information gathered by the use of cookies. Cookies are small pieces of text that track your patterns of behaviour and store them in your web browser. Cookies are used to make your internet browsing more useful to you, by storing your preferences and enabling the delivery of relevant advertisements and functions to you.

We use cookies to identify which pages on our website are being used. This helps us analyse data about our web traffic and improve our website based on the needs of our audience. No personal information is stored, and in no way are we able to access your computer or sensitive data about you.

You can choose to accept of decline cookies. Most web browsers accept cookies, but you can modify your browser settings to decline them if you prefer. This may prevent you from taking full advantage of our website.

2. WHEN WE COLLECT INFORMATION ABOUT YOU

• When you submit a message to us using our website’s contact form;
• When you engage with us through social media platforms;
• When you choose to provide feedback, or complete a survey we may send you;
• When you provide us with a business card with your details on;
• When you enter into a contract with us in order for us to provide you with a service or a variety of services;
• When you email or telephone us directly and openly share any of your information.

3. WHY WE NEED TO COLLECT AND PROCESS YOUR DATA

There are a number of different lawful bases on which we rely on for collecting and processing personal data. These are as follows:

Consent

This means that we have received clear consent from you to process your personal data for a specific purpose. Your consent will be ‘granular’, which means you will be able to give separate consent for separate things (e.g. receiving emails, telephone calls & direct mail). The consent lawful basis applies to our data collection through our website’s contact form and any competitions or surveys we may organise.

Contractual

If you are, or if you become, a client or customer of ours, we are contractually obliged to hold your personal data on record. This will allow us to communicate with you via email or telephone, in order to carry out the service you have requested from us. Similarly, if you have requested a quotation from us to carry out a service, we are contractually required to process your data to deliver on our agreement.

Legal obligation

We may need to collect and process your data, if we are required by law to do so. This can include passing on details of people involved in criminal or fraudulent activity.

Legitimate interests

Your data may be processed under the legitimate interests’ basis, in ways you would reasonably expect from us. This would have minimal privacy impact and would not affect your individual rights or freedom.

Examples include using information about your previous purchases from or previous services provided by us us to build a picture of your current situation and potential need for our services.

We will also use your email address and telephone number to contact you directly if we feel would be relevant and beneficial to you.

Legitimate interests covers our data sourcing from external GDPR compliant suppliers, inbound enquiries, being handed a business card, and social media engagement.

4. HOW WE USE YOUR PERSONAL DATA

• To process any orders or services that we are contractually obliged to;
• To respond to any requests for quotations or information;
• To respond to enquiries, queries or complaints, of which we would keep a record of any notes taken during these communications;
• To send you promotional offers and information about our services that are likely to interest you;
• To process payments and invoices through our accounting software, we may be required to process your name, email address and billing address;
• Your details may be passed onto a third-party supplier, only for us to deliver a certain service that we are sub-contracting. On these occasions, we will notify you of the third party that is involved and gain explicit consent before doing so;
• To send you communications when required by Law, or which are necessary to inform you of important changes e.g. to this Privacy Policy.

5. WHO WE SHARE YOUR DATA WITH

Where possible, we aim to keep the relationship between our clients and suppliers anonymous, however for services such as delivery of an item we may need to pass on name and address details of an individual. On these occasions, we will notify you of the third party that is involved and gain explicit consent before doing so. Our suppliers may only use your data for the intended purpose and we work closely with them to ensure that your data is protected.

6. HOW WE STORE AND PROTECT YOUR INFORMATION

We apply careful consideration to how we store and protect data.

Our electronic communication systems such as emails and social media channels are password protected with a limited number of administrators.

We monitor our systems regularly and carry out updates and maintenance where required, in order to strengthen the security of our storage and processes.

When we collect your personal data, we will keep it for as long as we feel is necessary for the purpose for which it was collected. This can be up to six years unless you request to opt out of our communications.

7. HOW YOU CAN REQUEST WITHDRAWAL OF YOUR PERSONAL DATA

There are a two primary ways in which you can opt out of communications from us.

1. Email us at: dainius@edrheatingservices.com

2. Write to us at: Flat 1, 26 Reigate Road, Brighton, East Sussex. BN1 5AJ